FacilitylinQ, headquartered in Amsterdam, creates inspiring environments where people enjoy coming together. The specialized FacilitylinQ team provides custom-made, creative solutions that perfectly align with customer needs. They achieve this with a dedicated specialist team by delivering high-quality furniture independently, with excellent purchasing conditions, a global logistics network, and a custom-made approach.
At FacilitylinQ , it’s not just about delivering products; it’s about taking care of the entire project and providing clients with a space where people enjoy coming together.
Under supervision of Jan Hogenkamp, Commercial Director since 2023, FacilitylinQ is focused on enhancing its sales strategies to drive growth and improve customer satisfaction. To achieve these goals, the company has decided to enhance its sales processes and overall customer experience, further solidifying its commitment to operational excellence and customer-centric service.
The Role of 2ManyDigits
FacilitylinQ selected 2ManyDigits, renowned for its expertise in Salesforce implementations, to spearhead this crucial transformation. Our mission was to drive business growth by streamlining sales operations, improving customer interactions, and providing actionable sales insights. This initiative was designed to ensure FacilitylinQ’s sales team could operate more efficiently and deliver greater value to their customers.
The Approach
With Annemieke Haak serving as the dedicated Product Owner, the project benefited from her deep understanding of FacilitylinQ’s operations and strategic goals. Within a stringent timeframe of 4 weeks, we utilized an agile methodology for the project. We kicked off the project with an in-depth session to fully understand FacilitylinQ’s specific needs. This collaborative effort involved defining user stories, setting clear milestones, and ensuring continuous feedback and adjustments throughout the process. Our team, comprising a Solution Architect, Senior Consultant, and Consultant, worked closely with FacilitylinQ to deliver a customized solution.
Results
- Streamlined Sales Operations: FacilitylinQ now enjoys a more efficient sales process, leading to faster response times and improved deal closure rates.
- Enhanced Customer Interactions: With better tools and insights, FacilitylinQ’s sales team can provide more personalized and effective customer service, leading to higher customer satisfaction and loyalty.
- Actionable Sales Insights: The new system provides comprehensive data and analytics, enabling better decision-making and strategic planning.
- Increased Employee Productivity: The streamlined processes and better access to information have empowered FacilitylinQ employees to focus more on value-added activities, enhancing their overall productivity and job satisfaction.
