Get the Service management team up and running with one single action…
Once you launched successfully omnichannel for a new call centre. The next thing you need to set-up is dashboarding for the management team. With the right insights for the management they are able to make the right decisions.
Salesforce labs provides a preconfigured Service Cloud Dashboard pack which you install for free. These dashboards will give your executives, service managers, agents, and other team members useful insights into performance and the customer experience.
1. Four dashboards preconfigured to help support teams track progress
2. Adjustable components that allow you to add unique goals and metrics
3. Dashboards are ready to use as soon as you download